50 Stars Auto Parts – Warranty Terms

Warranty period:

Standard 30-Day ‘Parts Replacement Only’ Warranty:

• The standard warranty offered by 50 Stars Auto Parts is a 30-day warranty, and it covers parts replacement only. This means that within the first 30 days after purchase, if a part is found to be defective, the company will replace it.

 

Optional 90-Day Warranty:

• There is an optional 90-day warranty available for purchase separately. If a customer chooses this option, it extends the standard warranty period by an additional 60 days, resulting in a total coverage period of 90 days.

 

Extension of Standard Warranty Period:

• The 90-day warranty option extends the standard warranty, providing an additional 60 days of coverage beyond the initial 30-day period.

 

Consistency in Terms and Conditions:

• The terms and conditions for both the 30-day and 90-day warranties are stated to be the same. This means that the coverage, limitations, and any other conditions are consistent between the two warranty options.

 

Non-Legally Binding Terms Outside Warranty Period:

• It’s explicitly mentioned that warranty terms and conditions are not legally binding outside of the warranty period. This indicates that any obligations or commitments outlined in the warranty do not hold legal weight beyond the specified coverage period.

This warranty policy provides customers with the flexibility to choose between a standard 30-day warranty or an extended 90-day warranty for an additional cost. It’s essential for customers to carefully review the terms and conditions of the warranty before making a purchase decision. Additionally, understanding that the warranty terms are not legally binding outside of the coverage period is important for both the company and the customers involved. If there are any questions or concerns, it’s advisable to seek clarification from 50 Stars Auto Parts.

 

Warranty Activation: 

The warranty period will begin automatically based on a specific trigger event. In this case, the triggering event is the delivery date of the unit.

 

Delivery Date Recorded by Shipping Carrier’s Documentation:

• The delivery date is determined and recorded by the shipping carrier’s documentation. This documentation serves as evidence to verify the purchaser’s acceptance of the delivery.

 

Verification of Delivery Acceptance:

• The warranty activation is contingent upon the purchaser’s acceptance of the delivery. This implies that the warranty period begins once the purchaser acknowledges receipt of the unit.

Automatic Activation:

• The statement emphasizes that the warranty period starts automatically on the delivery date. There may not be a separate action required from the purchaser to initiate the warranty; it is activated by the occurrence of the specified event.

 

In summary, the warranty for the unit becomes active automatically based on the recorded delivery date as documented by the shipping carrier. This approach ensures a clear and objective starting point for the warranty period, linking it to the moment the unit is officially delivered and accepted by the purchaser. Customers should be aware of this activation mechanism and keep records of the delivery documentation for warranty-related purposes. If there are any questions or concerns about warranty activation, it’s advisable to refer to the specific terms and conditions provided by the warranty documentation or to seek clarification from the seller or manufacturer.

 

Warranty Policy:

Exclusion of Labor Costs and Storage Charges:

• The warranty explicitly states that labor costs and storage charges are not covered. This is a common practice in many warranties, where coverage is limited to the replacement or repair of the defective part itself.

 

Non-Transferable Warranty:

• The warranty is specified as non-transferable, meaning it applies only to the original purchaser. This restriction is important for potential buyers to be aware of when considering the purchase of a used auto part covered by this warranty.

 

Responsibility for Defective Parts:

• In the event of a defective part delivery, 50 Stars Auto Parts takes responsibility for fixing or replacing the part/components covered by the warranty. This reflects a commitment to addressing issues with the delivered parts.

 

Refund for Unavailable Replacement Parts:

• If a part needs replacement, and a suitable replacement is not available, the company reserves the right to refund the customer the cost of the replacement part, with the stipulation that the refund cannot exceed the original purchase price.

 

Replacement with Another Used Unit:

• At the discretion of the company, 50 Stars Auto Parts may choose to replace the original defective part with another used working unit of the same type, with mileage equal to or more than the original unit. This provides flexibility in the resolution process.

 

Replacement Considered a Repair:

• The replacement of any part, transmission, or engine covered by the warranty is considered a repair and does not affect the length or terms of the original guarantee. This clarification is important in understanding the impact of replacements on the overall warranty coverage.

 

Submission of Warranty Claims:

• All warranty claims must be submitted during the specified warranty period, and the submission should include an original invoice copy. This requirement emphasizes the importance of timely reporting of any issues covered by the warranty.

 

This detailed explanation of warranty terms helps clarify the company’s responsibilities, limitations, and the process for handling defective parts. Customers are encouraged to thoroughly understand these terms and conditions to ensure a smooth and transparent experience when dealing with warranty claims.

 

ABS (Anti Braking System): 

 

Guaranteed Inspection and Working Condition:

• The warranty assures that the ABS will be inspected and confirmed to be in good working condition at the time of sale.

 

Reprogramming by Authorized Dealer:

• The statement acknowledges that the ABS may require reprogramming, and this task should be carried out by an authorized dealer. This implies that certain ABS-related issues might be resolved through reprogramming.

 

Coverage Limited to the Part, Not Reprogramming:

• The warranty explicitly states that coverage is provided for the ABS part itself but does not extend to cover the costs associated with reprogramming the ABS module. This means that if reprogramming is required, the purchaser may be responsible for associated expenses.

 

Reflash or Reprogramming of ABS Module:

• The specific mention of “reflash” or “reprogramme” indicates that the ABS module may need software updates or modifications to ensure proper functioning.

 

Engine: 

 

Complete Assemblies and Long Block Guarantee:

• Engines are described as complete assemblies, including various components such as manifolds, oil pans, timing belts and covers, fuel injection, and carburetors. However, the warranty explicitly guarantees only the long block portion of the engine.

 

Exclusions from Warranty Coverage:

• Several components and accessories are listed as not covered by the warranty. These include manifolds, gaskets, seals, hoses, oil pans, timing belts and covers, fuel injection, carburetors, turbos, starters, air compressors, alternators, power steering pumps, optical distributors, and electrical water pumps.

 

Guaranteed Issues:

• The warranty specifically covers issues related to knocking and excessive smoke in the engine. This indicates the focus on major mechanical problems that might affect the core functionality of the engine.

 

Covered Engine Components:

• The warranty lists specific engine components that are covered, including the block, heads, pistons, crankshafts, camshafts, rockers, and oil pumps.

 

Exclusion of Additional Components:

• While engines may include extra components, these are not always guaranteed with each shipment and are not covered by the warranty. Bolt-on accessories, electrical control modules, wiring, sensors, and other additional items delivered unintentionally are also excluded from warranty coverage.

 

Voiding Warranty with Heat Tab Damage:

• The warranty is stated to be voided if the engine’s heat tab has been scorched or damaged. Heat tabs are often used as indicators of engine overheating or potential issues.

 

These warranty terms provide customers with a clear understanding of what is covered and what is not when it comes to engines. It is crucial for customers to carefully review and comprehend these terms before making a purchase, as it delineates the specific components and issues covered under the warranty and the conditions that may void the warranty. If there are any uncertainties, customers are encouraged to seek clarification from the company.

 

Transmission: 

 

Coverage for Transmissions:

• Transmissions are warranted to be in good working condition and are expected to shift properly. The warranty also covers the condition of gears and bearings, ensuring that the transmission is free from slippage or shifting failures.

 

Exclusions from Warranty Coverage:

• Accessories such as modulators, governors, electronic control modules, linkage, mounts, seals, gaskets, and fluids are explicitly mentioned as not covered by the warranty. This highlights the focus on the core functionality of the transmission itself.

 

Pre-Assembly Cleaning and Maintenance:

• Prior to assembly, thorough cleaning of all transmission parts, including the oil pan, is recommended. Additionally, the text advises the replacement of oil and filter in all automatic transmissions. All seals and gaskets must be changed before installation.

 

Cooler and Lines Maintenance:

• The instructions include the recommendation to flush and flow test the cooler and lines. Proper maintenance of these components is considered essential for the optimal functioning of the transmission.

 

Torque Converter Engagement:

• For automatic transmissions, it is emphasized to fully engage the torque converter on the front pump. This step is crucial for ensuring the proper operation of the transmission.

 

Manual Transmission Requirements:

• In the case of manual transmissions, specific requirements are outlined. This includes the replacement of the clutch, pressure plate, and slave cylinder. Additionally, the flywheel must be turned before installation.

 

Fluid Check and Fill:

• The text advises filling and checking the fluid to ensure proper levels. Proper fluid levels are essential for the smooth operation and longevity of the transmission.

 

These instructions not only provide guidance on what is covered under the warranty for transmissions but also offer important recommendations for the proper installation and maintenance of the transmission to ensure optimal performance and longevity. Following these guidelines is essential for preserving the warranty coverage and maximizing the reliability of the installed transmission.

 

Carburetor:

 

“Sold As Is”:

• The carburetor is explicitly stated to be sold “as is.” This phrase typically means that the buyer is purchasing the item in its current condition, with no specific promises or guarantees regarding its performance or condition.

 

Guaranteed Rebuildable:

• Despite being sold “as is,” there is a guarantee that the carburetor is rebuildable. This suggests that, while no specific warranty is provided, the buyer can reasonably expect that the carburetor can be rebuilt if needed.

 

In summary, the statement indicates that the carburetor is being sold without any warranty coverage for its current condition. However, the assurance that it is guaranteed rebuildable provides some confidence to the buyer that, if necessary, they can undertake the rebuilding process to restore or improve the carburetor’s functionality. Buyers should be aware of the “as is” nature of the sale and consider the rebuildable guarantee when making a purchase decision.

 

Cylinder Head:

 

Testing and Condition Assurance:

• The cylinder head is tested to ensure it is not broken or warped and is confirmed to be in good condition. This suggests a commitment to providing a product that meets certain quality standards.

 

Exclusions from Warranty Coverage:

• Various components, including valves, cams, valve springs, retainers, locks, and seals, are explicitly mentioned as not covered under the warranty. This indicates that the warranty is specific to the overall condition of the cylinder head but excludes certain internal parts.

 

Re-machining Possibility:

• The statement mentions that the excluded components may need to be remachined if needed. This implies that, while those components are not covered by the warranty, there may be a possibility of addressing issues through remachining.

 

Exclusions from Warranty Coverage (Continued):

• The warranty explicitly does not cover damage caused by improper installation, overheating, abuse, or neglect. This sets clear boundaries for what is not covered, emphasizing proper handling and installation procedures.

 

In summary, the warranty for the cylinder head focuses on its structural integrity and overall condition, with a specific exclusion of certain internal components. The statement emphasizes the importance of proper installation and usage to prevent potential damage. Customers should carefully review these terms to understand the extent of the warranty coverage and the exclusions associated with specific components and potential causes of damage.

 

Speedometer/Instrument clusters: 

 

Guarantee of Inspection and Working Condition:

• The speedometer/instrument clusters are guaranteed to be inspected and in good working condition. This implies that the seller ensures the functionality of these components at the time of sale.

 

No Warranty on Mileage:

• Importantly, there is no guarantee or warranty on mileage. This means that the accuracy or functionality of the mileage indicator on the speedometer/instrument cluster is not covered by the warranty.

 

Reprogramming for Specific Manufacturer Models:

• Speedometer clusters purchased for specific manufacturer models, such as Cadillac, Audi, Mercedes, and BMW, may require reprogramming by an Authorized Dealer. This highlights the brand-specific nature of certain components and the need for specialized programming.

 

Return or Refund Conditions:

• The seller specifies that they will not accept a return or refund claim unless the purchaser provides written documentation from an Authorized Dealer stating that the part was reprogrammed but is still not working. This places the responsibility on the purchaser to obtain proof of reprogramming issues from an authorized source.

 

In summary, the warranty and conditions for speedometer/instrument clusters include a guarantee of inspection and working condition, a disclaimer regarding mileage, and specific requirements for reprogramming issues for certain manufacturer models. Buyers are encouraged to be aware of these terms, especially regarding reprogramming and the absence of mileage warranty, to make informed decisions and to understand the conditions under which returns or refunds may be accepted.

 

Strut: 

 

Check and Guarantee for Working Condition:

• Struts are checked and guaranteed to be in good working condition. This implies that the seller ensures the functional integrity of the struts at the time of sale.

 

Warranty Coverage:

• The warranty specifically covers the spring, shock absorbers, and strut tower. This delineates the components that are included under the warranty.

 

Exclusion of Ride Quality:

• Notably, the actual ride quality is explicitly mentioned as not covered by the warranty. This means that any issues related to the perceived comfort or smoothness of the ride are excluded from the warranty coverage.

 

In summary, the warranty for struts provided by the company focuses on the functional components such as the spring, shock absorbers, and strut tower, with a guarantee of good working condition. However, it is important to note that issues related to the subjective experience of ride quality are not covered by the warranty. Buyers should carefully review and understand these terms to assess the coverage provided for specific components and to set expectations regarding ride quality.

 

Control Arms: 

 

Guarantee for Shape and Fit:

• The lower and upper control arms are guaranteed to be right to their shape and a perfect fit for the customer’s car. This suggests that the seller assures the structural integrity and proper fitment of these components.

 

Exclusion of Warranty or Guarantee for Specific Components:

• Various components, including bolts, bushings, ball joints, bearings, and rubber seals, are explicitly mentioned as not coming with any warranty or guarantee. This means that these specific elements are not covered under the warranty or guarantee.

 

In summary, the warranty for lower and upper control arms focuses on the shape and fit of the components, with a guarantee provided for these aspects. However, certain individual components such as bolts, bushings, ball joints, bearings, and rubber seals are expressly excluded from any warranty or guarantee coverage. Buyers should be aware of these terms when purchasing these control arms to understand the coverage provided for different components.

 

No Warranty or Guarantee on Appearance:

 

• The statement clarifies that there is no warranty or guarantee regarding the appearance of the part, despite efforts made to enhance its visual condition before shipping.

 

Mileage Information and Accuracy:

• The stated mileage is not guaranteed, but it is claimed to be accurate to the best of the seller’s knowledge. The statement explains that odometer mileage for used engines and engine parts is not practicable to determine accurately due to the routine sale and transfer of these components apart from the original vehicle. Mileage estimates are provided based on available information and belief.

 

Legislation and Odometer Mileage for Used Engines/Parts:

• The statement acknowledges that odometer mileage determinations for used engines and engine parts are not subject to recognized state and federal laws. It highlights the practical challenges in accurately determining mileage for these components.

 

Handling and Restocking Fee for Returns:

• All returned parts or cancelled purchases that do not fulfill the terms and conditions stated in the warranty policy are subject to a 25% handling and restocking fee. The purchaser is responsible for bearing all shipping costs associated with returns.

 

In summary, the statement provides transparency about the limitations on appearance warranties, the challenges in determining mileage for certain parts, and the handling and restocking fees associated with returns that do not meet specified terms and conditions. Customers should carefully review these terms to understand the coverage provided and the conditions under which returns are accepted, including associated fees.

 

Warranty Claim:

Warranty Claim Requirements:

• Warranty claims must be filed within the specified warranty period.

 

Documentation Required:

• Warranty claims must include the following documentation:
• A diagnostic print-out from a Licensed Automotive Repair Facility (LARF) or an Automotive Service Excellence (ASE) certified mechanic.
• A unit installation invoice.
• Receipts demonstrating that the Recommended > Installation/Replacement Procedures were followed within 30 days of the warranty activation period.

 

Submission Process:

• To file a warranty claim, customers are instructed to email their full name, contact information, along with all required documents and photocopies of receipts to the provided email address (service@50starsautoparts.com).

 

Response Time:

• An 50 Stars Auto Parts representative is expected to call the customer within 24–48 working hours (excluding major holidays) after receiving the warranty claim email.

 

Delivery Acceptance Requirement:

• Delivery acceptance is explicitly stated as required to file a warranty claim. Parts denied at the time of delivery will be subject to a 25% handling and restocking fee, with the purchaser responsible for all shipping charges.

 

These detailed instructions and requirements provide clarity on the process and documentation necessary for filing a warranty claim with 50 Stars Auto Parts. Customers are advised to adhere to these guidelines and timelines to ensure a smooth and efficient resolution of their warranty claims.

 

Other Terms and Conditions:

Waiver of Dispute Rights for Credit Card Purchases:

The purchaser agrees. to waive the right to dispute any charges made with their credit card company when using a credit card for part purchases. This indicates a commitment not to challenge the charges through the credit card company’s dispute process.

Shipping Charges and Waiver for Commercial Addresses:

• Initial delivery shipping charges are waived for orders where the delivery location is a commercial address accessible by a semi-trailer truck. However, deliveries to residential addresses will incur a shipping cost. The purchaser is responsible for all return shipping. Shipping and handling fees are generally non-refundable unless otherwise specified.

 

Limited Liability for Used Auto Parts:

• Due to the nature of used auto parts, 50 Stars Auto Parts limits its liability for all causes to the price paid for the products given or provided. In case of a defective part, the liability is restricted to replacing the unit or providing a remedy not exceeding the price paid for the part, at the discretion of 50 Stars Auto Parts.

 

Nonrefundable Deposits for Reserved Parts:

• All deposits made to reserve or hold a part are declared as nonrefundable. This implies that deposits, once made, cannot be refunded.

 

Customer Responsibility for Incorrectly Ordered Parts and Cancelled Purchases:

• Customers are explicitly stated to be responsible for incorrectly ordered parts and cancelled purchases for any reason. This emphasizes the accountability of the customer in ensuring accurate orders and commitment to purchases.

 

These terms and conditions provide clarity on various aspects of transactions with 50 Stars Auto Parts, including payment methods, shipping charges, liability limitations, and customer responsibilities. Buyers should carefully review and understand these terms before making purchases to be aware of their obligations and the policies set by the company.

 

 

Dispute Resolution:

Arbitration as Dispute Resolution:

• Disputes between the parties arising in connection with the agreement will be finally settled through non-appealable arbitration. The arbitration will be conducted with one arbitrator in accordance with the rules of the American Arbitration Association in Texas.

 

Location and Participation in Arbitration:

• The arbitration process will take place in Texas. However, if traveling to Texas is inconvenient, participants may choose to participate in the arbitration by phone or document submission, as authorized by the arbitrator.

 

Allocation of Arbitration Costs:

• Each party will incur their own arbitration costs unless the arbitrator determines that bearing such costs would be an unreasonable burden. In that case, the company will pay for half of the arbitration administrative costs.

 

Individual Resolution of Issues:

• The agreement requires the resolution of issues arising from the use of services or products and the agreement on an individual basis, rather than as a class or as a member of any class.

 

Waiver of Jury Trial and Representative Actions:

• Participants in the agreement waive their right to have a trial by jury and give up their right to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants in any lawsuit involving a dispute with 50 Stars Auto Parts.

 

Acknowledgment of Consent:

• Users acknowledge that, in exchange for their acceptance of these dispute resolution terms, 50 Stars Auto Parts is able to provide services at the specified terms. The consent of the user to these terms is considered a necessary consideration for acceptance.

 

This section outlines a comprehensive set of terms related to the resolution of disputes, emphasizing arbitration, individual resolution, and the waiver of certain rights, including the right to a trial by jury and participation in representative actions or class lawsuits. Users are encouraged to carefully review and understand these terms as they impact the dispute resolution process under the agreement.

 

 

Contact Information:

If you have any questions or concerns regarding our Warranty Policy, please contact our customer service team:

Customer Service Phone Number: +1 (888) 666-7770
Customer Service Email Address: service@50starsautoparts.com

We appreciate your trust in 50 Stars Auto Parts, and we are dedicated to providing you with quality products and excellent customer service. Thank you for choosing us for your automotive needs.

 

 

 

Last Updated: [07|03|2024]