50 Stars Auto Parts – Refund, Return & Warranty Policy

1. Shipping & Delivery Delays

– Minor delays may occasionally occur due to part availability, warehouse processing, carrier schedules, weather, or other circumstances beyond our control. We make every reasonable effort to process and ship orders promptly and will provide updates regarding significant delays whenever available.

2. 15-Day Return, Replacement & Refund Window

– Customers must contact 50 Stars Auto Parts within 15 calendar days from the date the part is delivered if they experience an issue or wish to request a return, replacement, or refund.

– Requests received after the 15-day period may not be accepted or entertained under our standard company policy unless an exception is specifically approved in writing by 50 Stars Auto Parts.

– The customer is responsible for notifying us within this timeframe so that our team can review the concern and provide the appropriate instructions.

3. Original/Previous Part Must Be Returned

– When a return, replacement, or refund is approved, the original or previously supplied part must be returned as instructed by our customer service team.

– The original part must be returned within the applicable return period. Failure to return the original part within the required timeframe may result in the cancellation of the replacement, refund, or warranty claim.

– Parts must not be discarded, sold, modified, or otherwise disposed of while a return, replacement, or warranty claim is under review.

4. Return Authorization & Shipping Requirements

– Customers must contact our Customer Care Department before returning any damaged, defective, incorrect, or unwanted part.

– An RMA (Return Merchandise Authorization) or return authorization must be obtained before shipping a part back. The return address and shipping instructions will be provided with the authorization.

– Once a return has been authorized, the part must be shipped back within 7 business days from the date the return authorization is issued.

– Customers must provide the return tracking number after the part has been shipped.

– Parts returned without authorization or sent to an address other than the address provided in the return instructions may experience processing delays and may not qualify for a refund or replacement.

5. Inspection Before Refund or Replacement

– All returned parts are subject to inspection and verification after they are received.

– A refund or replacement will be processed only after the returned part has been received and the inspection confirms that it meets the applicable return and warranty requirements.

– If the returned part does not meet the policy requirements, the refund or replacement may be denied.

6. Restocking Fee & Personal-Reason Cancellations

– Orders cancelled for personal reasons, change of mind, incorrect selection, or reasons unrelated to a confirmed product issue may be subject to a 25% restocking fee (Plus Labor Charges, Two Way Shipping, Order Processing Charges, Tax, Pallet, and Others).

– The restocking fee may apply to orders where the part has already been processed, pulled, inspected, packaged, or shipped.

7. Appearance & Cosmetic Condition of Used Parts

– All parts sold by 50 Stars Auto Parts are used OEM components. Our parts are inspected and quality-checked before shipment; however, they have previously been installed and used on another vehicle.

– As a result, parts may have normal signs of previous use, including:

• Minor surface rust
• Grease or dirt
• Scratches
• Discoloration
• Surface marks
• Minor cosmetic wear
• Normal signs of age or previous installation

– These cosmetic characteristics do not necessarily indicate a functional defect.

– Orders cannot be cancelled or returned solely because of the normal cosmetic appearance of a used OEM part, provided the part is otherwise functional and meets the applicable warranty requirements.

8. VIN-Confirmed Parts & Compatibility

– To help ensure proper compatibility, 50 Stars Auto Parts may verify the requested part against the VIN and vehicle information provided by the customer.

– Once a part has been confirmed and matched against the provided VIN, free replacement may not be available when the incorrect part was ordered due to incorrect, incomplete, or changed information provided by the customer.

– In such situations, the customer may be responsible for the applicable return shipping and replacement shipping costs, as well as any applicable restocking fee.

Customers are encouraged to verify all vehicle information, including year, make, model, engine, drivetrain, options, and part numbers, before placing an order.

9. Wrong or Faulty Parts

– If 50 Stars Auto Parts ships an incorrect part or the part is confirmed to be defective or faulty under normal operating conditions, customers should contact Customer Care before attempting to return the part.

– After verification and approval, 50 Stars Auto Parts will work with the customer to arrange an appropriate replacement or other applicable resolution.

– For approved cases involving an incorrectly shipped or confirmed defective part, 50 Stars Auto Parts will cover the applicable return and replacement shipping costs, subject to the terms of this policy.

10. Warranty Period

– Claims made outside the applicable warranty period are not covered under the warranty.

– The applicable warranty period begins according to the terms provided with the order and applies only to qualifying defects under normal use and operating conditions.

– Warranty coverage does not extend beyond the stated warranty period unless specifically approved in writing by 50 Stars Auto Parts.

11. Vehicle Use During a Warranty Claim

– Once a customer reports a potential warranty issue, the customer may be instructed to stop operating the vehicle until 50 Stars Auto Parts has had an opportunity to review the claim and provide further instructions.

– Continued operation of the vehicle after being instructed to stop may cause additional damage and may affect or terminate warranty coverage for the claim.

– Customers should follow all instructions provided by our Customer Care or warranty team during the claim review process.

12. Professional Installation Requirement

– Warranty coverage requires that the part be properly installed by a qualified Automotive Service Excellence (ASE)-Certified mechanic or a Licensed Automotive Repair Facility (LARF), where applicable.

– Improper installation, incorrect installation procedures, misuse, or installation by an unqualified individual may void the applicable warranty.

– Customers may be required to provide installation documentation, diagnostic reports, technician findings, or other supporting information when submitting a warranty claim.

13. Modified, Disassembled or Altered Parts

– Parts that have been modified, disassembled, opened, altered, tampered with, or damaged during testing or installation may not be eligible for return, refund, replacement, or warranty coverage.

– Customers should not disassemble or modify a part to diagnose an issue unless specifically instructed or authorized by 50 Stars Auto Parts.

14. Original Part & Unique Identification

– Parts may contain unique identification markings, labels, serial numbers, stock numbers, or other identifying marks used to verify the part supplied by 50 Stars Auto Parts.

– The returned item must be the same part originally shipped to the customer.

– Returning a different part, swapped component, altered part, or a part that cannot be verified as the original item may result in the claim being denied.

– The exception is damage that occurred during shipping and has been reported and verified by a 50 Stars Auto Parts representative.

15. Damaged Parts Received During Shipping

– If a customer receives a part that appears to have been damaged during shipping, the customer should contact 50 Stars Auto Parts immediately and provide photographs and any requested documentation.

– Customers should not attempt to repair, modify, install, or dispose of the damaged part before receiving instructions from our team.

– After verification, we will provide the appropriate return, replacement, or shipping instructions.

16. Problems Must Be Reported in Writing

– All warranty, return, replacement, damage, or product-related issues must be submitted in writing through an approved communication channel, such as email, mail, or another communication method authorized by 50 Stars Auto Parts.

– Written documentation allows our team to properly record, review, and process the customer’s concern.

– Customers may be asked to provide photographs, videos, diagnostic reports, error codes, mechanic findings, VIN information, or other documentation required to evaluate the claim.

17. Refund Processing

– Approved refunds are processed after the returned part has been received, inspected, and approved.

– The amount and method of the refund will depend on the circumstances of the return and the applicable terms of the order and company policy (usually Takes 10 to 15 Business Days).

– A refund is not considered approved solely because a return has been requested. The returned part must first satisfy the applicable inspection and policy requirements.

18. Return Address

– The applicable return address will be provided by 50 Stars Auto Parts after the return has been authorized.

– Customers should not ship returns to an address obtained from a previous order, invoice, website listing, or other source unless that address is specifically provided in the current return authorization.

– Parts sent to an incorrect address may result in additional shipping costs or processing delays.

19. Customer Responsibility

– Customers are responsible for providing accurate:

• VIN
• Year, make, and model
• Engine and drivetrain information
• Part number, when applicable
• Shipping information
• Contact information

 Customers are also responsible for following all return, installation, inspection, and warranty instructions provided by 50 Stars Auto Parts.

20. Contact Information

For questions regarding returns, replacements, refunds, warranty claims, or shipping issues, please contact:

– 50 Stars Auto Parts
– Phone: (866) 207-5533
– Email: service@50starsautoparts.com

Customers should contact Customer Care before returning any part so that our team can provide the appropriate authorization and instructions.